Things to Know When Shipping to Canada

Overview

What You Should Know

1. Customs Duties and Taxes

When you ship to Canada, the government may charge import duty and tax on your package.
These are small fees paid to allow your goods into the country.

Note:

• Every package can be taxed, no matter how small.

• The amount depends on:

  • The type of item (for example, clothes, shoes, food)

  • The declared value of your package & shipping fees combined

  • Where the item was made

The duty and tax are usually paid by the person receiving the item in Canada before the package is delivered.
You can use Routely's Free duty calculator to get an idea of what these costs may be.

2. Required Shipping Documents

• Waybill: the main delivery form with sender and receiver details

• Commercial Invoice: shows what’s inside your package, its value, and where it was made

• HS Code: a product code that helps customs know what kind of item you’re shipping

You only need to describe your items properly when booking. Our system will do the rest to help customs process your package faster.

3. Prohibited and Restricted Items

Some items cannot be shipped to Canada at all, while others are allowed only under special rules.

❌ Not Allowed (Prohibited):

• Illegal drugs or controlled medicines

• Weapons, guns, bullets, or explosives

• Fake designer items or counterfeit goods

• Hazardous liquids or flammable sprays

• Pornographic or obscene materials

• Fresh meat, fresh fruits, or dairy products

• Live animals

⚠️ Allowed But With Rules (Restricted):

• Food items: must be dried, sealed, and labeled properly (preferably commercial-standard packaging)

• Cosmetics and skincare: must follow Canada’s health standards

• Electronics: must meet Canadian safety rules

• Herbal products and plants: may need approval or a certificate

For full details, check the official Canada Customs “Prohibited and Restricted Goods” list online.

4. Packaging & Labeling Tips

To make sure your items arrive safely:

• Use strong, clean packaging

• Label your parcel clearly with your full name and receiver’s address

• Don’t mix items like food and skincare in one box

• Make sure powders or liquids are tightly sealed

If a package leaks, looks unsafe, or is not labeled properly, customs may stop or destroy it.

5. Delivery Time (Estimated)

• Express (by air): usually within 3–5 business days

• Cargo (by air): Usually within 8–15 business days
  

• Cargo (by sea): usually within 8 to 14 weeks

Please note: delays can happen if customs need to check or charge duties.

6. Before You Ship

• Always describe your items clearly when booking.

• Declare the true value (don’t guess or undervalue).

• Make sure the receiver is ready to pay any customs duties or taxes.

• Keep your receipt or invoice in case customs asks for proof of purchase.

To learn more