Routely System Ltd., Routely System Inc., and Routely (“Routely”) operate a technology-powered logistics orchestrating system designed to simplify local and international shipping for its ‘Users’, ‘Customers’, or ‘Shippers'
Routely coordinates shipments through a local & global network of verified delivery providers, freight forwarders, airlines, couriers, insurance partners, and logistics service providers (“Carriers”). Routely itself is not a transportation carrier but provides the infrastructure that enables easy & smooth shipment booking, coordination, documentation, handling, routing optimisation, and logistics support.
Routely works continuously with its partner network to present customers with competitive, cost-efficient, and simplified pricing wherever possible. Many shipment quotations may include bundled transportation elements and estimated handling or customs components where applicable. However, shipping outcomes, final charges, and clearance timelines remain dependent on accurate shipment information, carrier assessments, and regulatory requirements.
Routely’s proprietary systems are designed to support smoother shipment coordination and clearance processes; however, final clearance decisions remain solely with customs authorities and regulatory bodies. Successful execution depends on compliance with shipping rules, accurate declaration of goods, and adherence to applicable customs and carrier requirements.
By creating a Routely account, making a booking, using any Routely service, sending a shipment through Routely, using any partner warehouse address, or requesting booking assistance through any Routely communication channel, you agree to be bound by these Terms and Conditions.
These Terms apply to all shipments whether:
Continued use of Routely services constitutes ongoing acceptance of these Terms and any future updates.
Routely reserves the right to amend these Terms at any time.
Routely coordinates shipments using third-party logistics providers and carriers.
By shipping through Routely, you agree to also be bound by the individual carriage terms and conditions of any carrier handling your shipment. These partner terms may include liability limits, operational procedures, delivery policies, and claims processes.
Partner carriers include but are not limited to:
Carrier terms may be reviewed on their respective websites.
Routely works with multiple logistics partners to negotiate competitive and cost-effective shipping options. While rates are structured to be affordable and simplified wherever possible, shipping pricing depends on carrier assessments, shipment characteristics, and regulatory requirements.
All rates remain subject to change without notice due to:
If actual shipment weight, dimensions, routing requirements, or address details differ from booking information:
Customers will be notified promptly where adjustments arise.
Partner carriers may apply additional charges before booking, during transit, after delivery, or without prior notice, including:
Irregular or non-conveyable shipments include items such as:
Shape & Structure
Size & Dimensions
Weight
Packaging Materials
Typical examples include furniture, bicycles, appliances, metal crates, loose luggage, and artwork tubes.
The Customer is responsible for all shipment-related charges including:
Convenience fees may apply for electronic payments.
Routely may:
All invoices are payable upon issuance unless otherwise agreed. Shipment release or delivery may be withheld until full outstanding charges are settled.
Billing disputes must be raised in writing within 30 business days. After this period, invoices are considered accepted and payable in full.
All shipments are handled strictly based on declared commercial value.
Sentimental or emotional value cannot be assessed or compensated, and all related claims are deemed waived upon shipment booking.
Customers are advised not to ship irreplaceable sentimental items unless they accept transportation risks.
Routely may provide general packaging assistance such as cartons, labelling, marking, or vacuum sealing; however, proper packaging remains the Customer’s sole responsibility.
Fragile goods must be packaged appropriately to prevent:
Routely is not liable for damage caused by inadequate packaging.
Customers must ensure shipments comply with:
Failure to comply may result in delays, confiscation, fines, or criminal prosecution. The Customer agrees to indemnify Routely against resulting losses.
Customers should consult official customs authorities, including:
Note: Routely may have this list updated periodically; however, this does not replace the official guidance from each country’s customs authority.
Shipment Protection is optional but required to access Routely’s 100% Money-Back Guarantee.
To qualify:
Without Shipment Protection, compensation is limited strictly to carrier liability limits.
The declared value at booking represents the maximum claimable amount.
Customers cannot increase declared values after shipment booking.
Claims may include:
Routely assists customers in filing claims but does not control claim outcomes or compensation amounts determined by carriers or insurance partners.
Claim processing may take 15–60 business days, depending on carrier investigations.
All shipments are handled strictly based on declared commercial value.
Sentimental or emotional value cannot be assessed or compensated.
Customers are advised not to ship irreplaceable sentimental items unless they accept transportation risks.
Transit times are estimates only and are not guaranteed.
Transit time begins from shipment dispatch, not booking date.
Delays may occur due to:
Routely is not liable for delays caused by carriers or external conditions.
Recipients must be available at the delivery address.
If delivery fails:
Unless prepaid by the shipper, recipients are responsible for all customs duties and taxes.
Refusal to pay duties constitutes delivery failure and may result in return charges.
Customers should:
Routely is not liable for delays or losses caused by recipient non-compliance.
These Terms apply to all cargo shipments arranged through Routely.
Cargo pricing is based on the greater of:
Additional charges may apply for special cargo including vehicles, machinery, electronics, or commercial inventory.
Cargo shipments move in consolidated batches. Pickup and delivery dates are not guaranteed.
Express routes are recommended for time-sensitive or perishable items.
Routely is not liable for delays caused by partner operations, inspections, clearance procedures, port congestion, or government authority actions.
Customers must disclose hazardous or regulated goods.
Failure to declare such items makes the Customer fully liable for penalties, fines, or legal costs.
Routely does not operate vessels or aircraft and does not act as a carrier.
Liability limits are governed by the selected freight carrier and applicable maritime conventions such as the Hague-Visby or Hamburg Rules.
Visible damage must be recorded at delivery.
Concealed damage must be reported within five (5) days.
Claims do not suspend payment obligations.
Customers must:
Failure to notify Routely may result in additional costs, delays, or routing changes.
Certain goods are not treated as general cargo due to their nature, customs requirements, handling procedures, and clearance processes. These items fall under special cargo categories and are subject to fixed, category-based rates that differ from standard shipping pricing.
Such items include but are not limited to:
These shipments are not priced using general rate tables and require dedicated handling, clearance procedures, and route-specific pricing determined by item type, destination, and operational requirements. Final classification and pricing method (weight-based or per-item fixed rate) is determined solely by Routely or its logistics partners depending on the nature of the shipment.
Customers are required to confirm applicable rates with Routely before dispatching or moving such items to any warehouse or pickup location as some of these items like smartphones and related gadgets are billed at a fixed rates per item and not priced by their weight.
Failure to confirm rates in advance means the Customer acknowledges and agrees that once such items are delivered to a Routely partner warehouse, the shipment may immediately enter the processing and export system and be dispatched to Nigeria without further notice.
Such pricing is deemed accepted once the shipment enters the warehouse processing system.
In such cases, the shipment will be billed based on the applicable special cargo rate determined by Routely or its logistics partners, and the Customer agrees to accept and pay all resulting charges in full.
Where multiple packages are being shipped under a single import arrangement, the Customer must ensure that the supporting invoice(s) clearly reflect the contents of each package or box where applicable.
This requirement is necessary to enable proper verification that all expected packages under a booking have been received, identified, and processed correctly at partner warehouses.
Failure to provide accurate line-item as tracking information and to upload complete supporting documentation (including invoices or any document showing the contents of the shipment(s)) may result in Routely being unable to verify shipment completeness. In such cases, Routely shall not be liable for any missing items, discrepancies, or losses arising from incomplete, inaccurate, or missing documentation provided by the Customer.
Shipments delivered to partner warehouses become subject to partner operational policies.
Routely coordinates logistics but does not control internal warehouse timelines.
Routely services are provided on an “as available” basis.
Routely is not liable for disruption caused by:
Routely may refuse, suspend, cancel, or terminate shipments or accounts where:
Routely shall not be liable for indirect or consequential losses including:
Customers remain responsible for accurate declarations, documentation, regulatory compliance, and risk management decisions including purchasing Shipment Protection.
Routely shall not be liable for failure to perform obligations due to events beyond its control including:
These Terms are governed by the laws of the Federal Republic of Nigeria.
All disputes shall fall under the exclusive jurisdiction of the courts of Lagos State.
By creating an account, submitting a shipment, using any Routely platform, communication channel, or partner warehouse address, the Customer confirms that they:
Continued use of Routely services constitutes ongoing acceptance of these Terms and any updates made thereto.