Effective Date: April 2023
Last Updated: June 2025
At Routely Systems Ltd. (“Routely,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and secure your data when you use our shipping and logistics platform.
By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.
We may collect the following categories of personal information:
Contact Information: Name, email address, phone number, and physical address.
Shipping Information: Sender and recipient names, addresses, and package details (including content descriptions).
Payment Information: Payment details such as cardholder name, billing address, and partial card data. All card transactions are processed through secure third-party payment providers (e.g., Flutterwave and Paystack) and not stored on our systems.
Account Information: Username, password, preferences, and account activity.
Communication History: Messages or interactions with our customer support team.
Technical & Usage Data: IP address, device identifiers, browser type, and usage behavior on our platform.
Any other information voluntarily submitted during use of our services.
We use your personal information to:
Provide and manage shipping, delivery, and logistics services.
Process and confirm payments.
Communicate with you about your account, shipments, and service-related updates.
Offer customer support and respond to inquiries.
Improve and personalize your experience on our platform.
Conduct internal research, analysis, and performance monitoring.
Comply with applicable laws and protect our legal rights and users' interests.
We may share your data in the following situations:
Service Partners: With shipping carriers, logistics providers, and third-party service providers who support order fulfillment and delivery.
Government Authorities: With customs, regulatory, or enforcement agencies to comply with legal requirements.
Payment Processors: We use Flutterwave and Paystack to securely process all payments. We do not store or access your full card details. All payment data is handled in accordance with the privacy policies of these providers:
Vendors & Contractors: With trusted vendors who provide infrastructure, IT support, customer service, or analytics services.
Business Transfers: In the event of a merger, acquisition, or sale of our company.
Legal Obligations: Where required to enforce our terms, prevent fraud, or protect Routely or our users.
With Your Consent: When you authorize us to do so or where disclosed during data collection.
We do not sell or rent your personal information to third parties.
We implement industry-standard security measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no system is 100% secure. You are responsible for keeping your account login credentials confidential.
If you suspect a breach or misuse of your account, please notify us immediately.
You have the right to:
Access and request a copy of the personal information we hold about you.
Update, correct, or delete your information via your account settings or by contacting us.
Opt out of promotional emails by using the unsubscribe link or contacting us.
Request restriction or object to certain types of data processing, subject to applicable law.
Withdraw consent where our processing is based on your prior approval.
Please note that exercising certain rights may affect our ability to provide services to you.
Our platform may include links to external websites or services not operated by Routely. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before submitting any information.
Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that a child has submitted personal data, we will delete it immediately. Parents or guardians may contact us to request removal.
As part of our logistics services, your personal data may be transferred and processed in other countries with different data protection laws. By using our services, you consent to such cross-border data transfers as required to fulfill your shipping requests.
We may update this Privacy Policy periodically to reflect changes in our operations, technology, or legal requirements. Material changes will be communicated via email or a notice on our platform. We encourage you to review this policy regularly to stay informed.
For any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please reach out to us:
Email: hello@routely.co
Phone: +234 807 167 5266, +234 01 330 0290
Address: 781B Somide Odujinrin Avenue, Lagos, Nigeria
We will respond to all inquiries in a timely and respectful manner.
Thank you for trusting Routely with your shipping needs. Your privacy matters to us.