How To Drop Off at Routely Service Stations

How to Drop Off at Service Stations

At Routely, we’re committed to making shipping easier for everyone — whether you're in Lagos, Aba, Jos or Yenagoa. One of the ways we do this is by giving you access to trusted drop-off service stations across Nigeria, through our partnerships. Whether you're shipping locally or internationally, here’s what you need to know about using our drop-off centres.

How It Works

Routely connects to over 80 drop-off locations across major cities nationwide through a secure API. These centres are not owned or staffed by Routely, but are officially recognised drop-off points for the shipments booked on our platform from cities where Routely do not have physical offices.


Important Note:
Because these centres are managed independently, floor staff at the stations most likely are not familiar with the Routely brand name. However, your shipment (if pre-booked on Routely and the specific service station is selected) is fully registered in their system and will be processed correctly when you follow our drop-off steps. As a matter of fact, they are expecting you for drop off because they would have been informed in advance.

What to Do

After you book a shipment on Routely, you will receive an email with your drop-off instructions, the drop-off address information and your drop-off waybill document attached. Print that waybill document,  attach it to your package, go to the drop-off station and follow the guide below to make your drop-off experience smooth:

1. Go to the E-commerce Section

Once you arrive at the station, ask for the E-commerce Section — that’s where all pre-booked online shipments (including Routely shipments) are handled.

2. Present Your Shipment(s) 

Next is to present your shipment that has been labelled with the printed waybill to the representative at the station. The representative at the e-commerce section will be able to find your order with this document and process it for you.

Can't Print the Waybill?

If you’re unable to print the waybill yourself, the representative at the E-Commerce section of the service station may be able to help you do that, simply:

  • Write the ROUTELY shipping reference number clearly on your package (as seen in the email you get)

  • Head to the E-commerce Section at the drop-off centre

  • Ask the representative to help you print the waybill and attach it. This code is usually in the format below:

    ROUTELY/RSMLD123456

It is however, recommended that you print out your waybill to avoid delays.


3. Sign for Drop-Off

Once the waybill is attached, ensure you sign for drop-off before leaving. This is important for tracking and delivery confirmation.



📍 Where Can You Drop Off?

You can drop off in all major cities across Nigeria as listed HERE


📌 Quick Reminders

  • The drop-off centres are not Routely offices.

  • Always ask for the Ecommerce Section.

  • Print your waybill before going to drop off

  • Write your shipping reference code on your shipments if you can't print the waybill.

  • If someone else is dropping off for you, give them these exact instructions.

  • Once dropped off, your shipment moves directly into the delivery pipeline — local or international.

  • You can track it's movement on your dashboard.

Need Help?

Contact our shipping support team by starting a chat or submitting a ticket. You can also WhatsApp: +234 807 167 5266


By giving you more flexibility, accessibility and professional shipping stations to drop off from, Routely makes it easier for you to send packages with full confidence — no matter your location.